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Bkav CCS
Customer Care System
Contact us
  • Email: DuAn@bkav.com
  • Hotline: Ha Noi: (84-4) 3763 2552 / Ho Chi Minh City: (84-8) 6296 6626

Bkav CCS – Customer care and control system, able to handle well with hundreds of customer care employees working simultaneously.


Main features:

 

  • VoIP, Email, SMS integrated

  • Automatically allocates calls according to patrons recognition

  • Displays support history

  • Records and transfers support cases in accordance with preset processes

  • Quality control and warning

  • Management decentralization